Frequently Asked Questions


Where are our fireplaces made?

At Fireplace & Chimney Co. we carry some of the leading fireplace brands, some of our products come from France, Bulgaria, Spain, Germany, the Netherlands and many other countries.

What is the kW output and what is the right kW for my home?

Kilowattage is how we measure the heat output of the fireplace. A comparison can be made with a three-bar electric heater which gives off roughly 1.2kW of heat.

To calculate the ideal heat for your space, we use the following formula:

Cubic Volume of the Room x 0.06 = kW for room

What size fireplace do I need?

We determine the size of the fireplace you need based on the size of your room and the kilowattage of the fireplace. We use a formula to decide on the number of kilowatts (Cubic Volume of the Room x 0.06)

So, if your room is 120 cubic meters, you would need a fireplace in the 7kW range.

How much will the flue/chimney cost?

The cost of your flue kit will vary depending on different factors. We into account the specs of your home, like whether you have a single story or a double story if your roof is flat or pitched. Will the flues be exiting through your roof or out of your wall?

Another contributing factor is the size of the aperture on the fireplace that you have bought. The diameters on each unit differ and that affects the size of flues that we use.

Can you buy cheaper flues?

Cheaper flues are available, but we at Fireplace & Chimney Co. install with a difference. All of our flues are imported from Europe and are 304 stainless steel, ISO, and CE certified and are seam welded which has a smooth join along the pipe rather than a fold. Our business was birthed at the coast and we know the nature of wear and tear better than most, so we choose not to compromise on flues so we can deliver a quality service.

What is the difference between a cast iron and a steel fireplace?

Cast iron fireplaces are a thicker, heavier more durable material when compared with steel. They are slow to heat up and to cool down which means they retain and radiate heat for longer with a less varied difference in temperature. Cast iron fireplaces are more traditional and ornate in their design and can be quite expensive to repair if their parts are damaged.

Steel fireplaces are a modern manufacture of iron alloy. They heat up faster and cool down quicker, although the difference between cast iron and steel heating up and cooling down is only about an hour. Steel is airtight and seam welded for better efficiency and its designs tend to be more modern and sleeker.

What is the meaning of “closed” or “slow” combustion?

Put simply, closed combustion simply means burning your wood inside a closed metal chamber which slows down the combustion process. This increases the amount of warmth produced by your fire because of the fact that most the heat is not lost up the chimney,  and also greatly improves the rate of fuel consumption by up to 30%.

Can I have a fireplace installed if I do not have a chimney?

Yes, absolutely. We install a flue kit to run either through your roof or out the side of your wall.

Are closed combustion fireplaces hazardous to your health and to the environment?

Most closed combustion fireplaces have technology in them that reduce emissions and creates an environmentally friendly burn. Wood burning fireplaces are CO2 neutral and use a double combustion system which returns unburnt fuel to the chamber to be recycled making for 90% lower emissions compared with conventional open-hearth fireplaces.

Do I need ventilation in the room where the fireplace is installed?

As the fireplace heats, your room will get progressively warmer and it is essential that your room is ventilated to keep a flow of air so as not to overheat your space.

Do you install?

Yes, we do install. We have six installers on our staff with a combined experience of many years to ensure excellent and efficient installations.

Can you replace an existing fireplace with a closed combustion fireplace? 

Yes, we regularly replace open-hearth fireplace with closed combustion units. We can place insertable or built-in units into an existing aperture or place a freestanding unit in front of it. Have a look at our gallery for some examples.

Where are you located and where do you install?

Our showroom is located at 11 Townsquare Shopping Center, Main Road Fish Hoek (next to Steers/ Debonairs) but we install all over the Western Cape and have partners in most major cities.

What is the lead time on installation?

We have three dedicated installation teams, so our lead time is generally a few days after accepting your quote.

What is the guarantee/warranty on my fireplace and installation?

Different manufacturers have different guarantees and warranties on their fireplaces, but they are generally between 2 – 5 years. Our installation is guaranteed for three years.

Do you do servicing and refurbishing existing fireplaces?

Yes, we service and refurbish existing fireplaces.

What fuel should I burn in my fireplace?

The simple answer is just to use well-seasoned wood. But to start a fire, you should make use of kindling and safe firelighters. Avoid pollutants, liquid fuels such as kerosene or petrol or anything that might produce dirty black smoke.

What wood should I use in my fireplace?

In order to ensure the longevity of your fireplace and that it is used optimally, we would recommend using well-seasoned wood (wood that has been aged for two years or more.) We advise using any kind of dry wood (except pine or chemically treated wood), wet wood can damage your fireplace and cause the interior mechanisms to rust. We often recommend using a moisture meter, a nifty gadget we sell along with our fireplaces which you can stick into a log to detect the level of moisture in your wood.

How much wood should I use?

After your first charge of four to five regular-sized logs,  ideally, you should burn one regular-sized log in a small fireplace, two regular-sized logs in a medium-sized fireplace and no more than four regular-sized logs in a large fireplace at any one time.

How hot can I run my fireplace?

The best way to measure whether or not you are overfiring your fireplace is if you can comfortably sit 1.5 to 2m away from it without feeling overheated.

After your first charge of four to five regular-sized logs,  ideally, you should burn one regular-sized log in a small fireplace, two regular-sized logs in a medium-sized fireplace and no more than four regular-sized logs in a large fireplace at any one time. Overfiring your fireplace can have a negative effect on your fireplace so we recommend small, to medium-sized fires.

I have a small child or pets; how do I protect them from getting burned?

Most fireplaces get hot to the touch when burning. Using a fire screen and placing it in front of your fireplace will protect your child from getting burned, but because of the heat that radiates from the appliance it often keeps them from wanting to touch it instinctively, in more than 15 years of installing fireplaces we have never had a case of a child or pet getting burned by a fireplace.




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